Please note we will only repair Relios hallmarked items.

Care Instructions:

Like all fine jewelry, the sterling silver and stone jewelry in the Relios Jewelry collection should be handled carefully. It should be stored in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Simply clean your sterling silver with a silver polishing cloth when necessary, but it should never be subjected to silver dips, any chemical solutions or ultrasonic clearners, as these substances can cause the stone to discolor.

No substance containing chemicals or oils (such as common household cleaners, soaps, shampoos, chlorine, etc.) should come in contact with the silver or stone, as both can be damaged by the harshness of these chemicals. It is never a good idea to wear any of your jewelry or watches in a swimming pool.

Pave care instructions:

1. Apply toothpaste to a moistened, soft-bristled toothbrush.

2. Using a gentle brushing motion, clean the pave' area carefully, avoiding the polished sections of the piece and the stone.

3. Rinse in cool water and air dry completely.

Rayon Cord care instructions:

The best method for washing the rayon cords is handwashing in Woolite or baby shampoo with cool water and hang drying.

REPAIRS & SPECIAL SERVICES

Repair fees will be quoted individually depending on the nature of the damage and the age of the piece.

- Most repairs can be made for the following cost plus $5.00 shipping.

- QVC Customers we will repair the following items free of charge, all you do is pay $5.00 shipping;
--J12086-848-000 Necklace & bracelet set, will replace magnets
--J12086-849-000 Necklace & bracelet set, will replace magnets
--J26488-000-000 Five stone ring, will replace loose or lost stones

- Estimated repair costs:

- Replace Chain $5.00

- Ring Sizing up to 1/2 size $7.00

- Ring Sizing 1 whole size or more $12.00

- Replace Stone $10.00, if stone not included in return.
- Replace Stone $5.00 if stone is still good and returned with piece.

- Replace crystal on watch face $12.00

- Replace clips, clasp or posts on earrings $10.00 each

- Make clip out of existing post earring $6.00/pair + cost of earrings.

- Buff & clean $10.00

- Restringing $15.00

- Shorten link or beaded bracelet $7.00
- Shorten/Clip cuff bracelet $8.00

- We will only repair Relios hallmarked items.

Repairs should be sent to the following address along with repair fee and shipping and handling costs:

Relios Repair Dept.
P.O. Box 26627
Albuquerque, NM 87125

Special Orders

- Must be prepaid and cannot be returned.

- Select like item from our website, indicate the changes you'd like to make and e-mail your request to customerservice@relios.com or fax to 505-345-5445.